About this Course
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
About the instructor
Maurice Schweitzer is the Cecilia Yen Koo Professor of Operations, Information and Decisions at the Wharton School at the University of Pennsylvania. His research focuses on emotions, ethical decision making, and the negotiation process. He has published in Management, Psychology, and Economics journals such as the Academy of Management Journal, the Journal of Applied Psychology, Management Science, Organizational Behavior and Human Decision Processes, the Journal of Personality and Social Psychology, Psychological Science, and the American Economic Review. Maurice teaches Negotiations and Advanced Negotiations in Wharton’s executive education, MBA, and undergraduate programs. He has won several teaching awards including Wharton’s Whitney Award for distinguished teaching and Wharton’s Hauck award for excellence in teaching. Maurice Schweitzer has won best paper awards at the Academy of Management and at the International Association for Conflict Management. He has served as the program chair for both the International Association for Conflict Management and the Society for Judgment and Decision Making conferences. He served as an associate editor for Organizational Behavior and Human Decision Processes and Negotiation and Conflict Management Research. He is currently an associate editor at Management Science.