About this Specialization
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
About the instructor
Najla DeBow is a human Resources (HR) professional with strong client services background ranging from mid to large companies with a multi-state/country footprint. She is known for her high level of emotional intelligence (EQ) and calming communication style. Najla has developed the infrastructure to manage the HR function at three different companies. Her expertise includes, but is not limited to, benefits renewal, compensation programs, policies and procedures, employee handbook, and learning and development initiatives. Additionally, Najla has successfully provided support as an HR Business partner to division heads and “C” level executives, as well as supported companies as the HR leader for mergers, acquisitions and expansions.