Communication Skills – Learn How To Communicate Effectively
Course Features
Partner
Level
Start Date
Duration
Access
Certificate
Communication Skills – Learn How To Communicate Effectively
What you'll learn
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The power of story-telling to tap into human emotions so your message has more impact & retention
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Brevity in communications and the importance of cutting back words and unnecessary content in your message
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The importance of clarity in all types of communications to ensure the highest impact for your audience
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Email management practices that will help you get on top of your inbox and stand out in other people's inboxes
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Practical things you can do in online meetings to stand out and demonstrate engagement and contribution
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Group communications such as Whatsapp groups and smaller audiences that use efficient, digital communications
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Larger scale messaging such as for events and getting big groups of people to take action
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Verbal communication in 1:1 settings, meetings and other contexts when it still matters what you say and how you say it
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The "hero's quest" story telling pattern and how you should make your audience the hero of your story
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The difference in communicating messages across social media platforms like Twitter, Instagram, Facebook etc
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The preview principle for writing emails that people will read, receive your message and take action
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How to write emails that have attachments to avoid "lazy email etiquette" and ensure you deliver value to your recipient
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The importance of writing with clear action words as verbs and nouns (person, place, thing) as subjects
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Don't start processing email at the beginning of the day because this wasting good thinking time on administrative activity
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The 3 sentence rule for composing emails to ensure you get your message across with high impact and retention
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Calls to action in emails and practical steps to ensure that people know what they need to do as part of a plan
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Switch your camera on when you are introducing yourself or presenting in online meetings
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Use the chat feature in online meetings with context and proper intent to engage meaningfully
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The importance of good slide design and well prepared presentations in online meetings
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Only communicate something on a group messaging environment which is useful for everyone
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Use the group description to provide the rules of the group to everyone with principles for engagement
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Principles of digital citizenship like authenticity, respect, humility and the importance of communicating as a digital citizen
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Understand the different intentions and audience expectations of various social media platforms
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The importance of managing your audience's expectations when you communicate in different channels
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Communicating with large groups of people by diversifying your messaging and increasing frequency closer to action
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Verbal communication with your boss, co-workers, meetings and larger groups of people
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Listen to understand, not to form your reply and try and use the word "done" as often as possible to build credible messaging
Requirements
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There are no course requirements, students just need a desire to improve their communication
Description
"This course will definitely help me to be a more effective and efficient communicator in meetings and in emails. Peter shares valuable techniques from his many years of experience in business, thank you." - Janet A.
"This course was amazing I enjoyed and learned a lot from it. It`s easy to follow and had helped me a lot." - Palesa M.
"This information is providing precise ways of improving your communication skills." - Torrey F.
"Really enjoyed this course. Many passive skills that are useful in my line of work ( corporate communication). I definitely recommend this course to those who are looking to improve their communication skills!" - Khadeeja
"Communication is the foundation of all relationships and teamwork. This course provides you with techniques on how to be an effective communicator. This course covers written and verbal communication using different mediums as well as how to conduct online meetings. People entering the job market and experienced professionals who may feel they need to touch up on their communication skills would greatly benefit from this course." - Sizwe N.
"The instructor was clear and had scenarios that assisted with more understanding of the importance of mastering communication." - Sma N.
"This course simplifies the basics things needed for effective email communication." - Saud Nissar E.
"Clear and concise instructions of the Do’s and don’ts of communicating verbally or virtually." - Farah Nur Feriena K.
Do you wish you could communicate better and have more impact? Are you overwhelmed by all the ways we communicate? Do you feel your voice gets lost in a noisy world?
In this course, I’ll teach you how to use email better, how to present to a group and in public, how to use messaging tools like Whatsapp and online meeting platforms like Teams & Zoom. I’ll teach you how to communicate verbally, in writing, and through images. You’ll also learn three principles of communication: storytelling, brevity, and clarity. In this course, there are downloadable resources, 1 on 1 lesson, wipe board presentations, and activities for you to practice what you have learned and put these lessons to the test so you achieve your goals. You will also learn how to engage more meaningfully with your boss and co-workers, how to get heard in meetings, and how to use social media more effectively.
You'll get the following in this course:
- Practical principles and techniques to help you communicate better in different contexts and with different audiences
- Tips from my 25-year career of how I have communicated in meetings, presentations, with co-workers, and on projects
- Email management techniques that will improve how you write emails, manage your inbox and stand out in other people's inboxes
- Tips for communicating better in online meetings so that you come across with credibility through engagement & contribution
- Principles for group messaging, social media, and engaging larger groups to get action like attending events and opening attachments
- Verbal communication principles so that you get heard more in settings such as 1:1, with your boss, co-workers, and colleagues
- Activities in each section of the course as well as an assignment at the end of the course to help you achieve your goals
I guarantee that by the end of this course you will be a better communicator. Check out some of the lessons below, enroll and I’ll see you in the course. There are also lots of downloadable resources, activities, and an assignment that will get you taking practical steps to actually become the better communicator that you want to be.
Who this course is for:
- Anyone wishing to improve their communications in the workplace, studies, home and life
Instructors
About the instructor
In my courses you learn practical skills: “I feel like I am in a real classroom.” – Kira Minehart
“What an amazing course! After finishing this course, I have confidence. Thank so much Dr Peter Alkema”. Or Tulongeni Shilunga: “This is exactly the jump-start I needed. Very clear and concise”
I also help lead digital transformation at FirstRand, the biggest financial services group in Africa. I’ve been featured on CNBC Africa and won the Gartner CIO Of The Year in 2016. I founded and led the largest banking hackathon in South Africa which was published in 2019 as a case study by Harvard Business School.
I’ve taught over 17,000 students about business, academics and self-development. In 2020 I completed my PhD at Wits University In Johannesburg. The study introduced a ground-breaking theory of Agile software development teams. My woodworking book was published in 2014 and has sold over 10,000 copies.
Olugbenga Gbadegesin: “Excellent delivery” / Lebogang Tswelapele: “This is what I have been longing for” / Paskalia Ndapandula: “Peter speaks with so much clarity” / Amantle Mangwedi: “It was straight to the point and the sections are cut into nice short segments which made it easier to go through” Kathy Bermudez: “Excellent material. Well organized…”
Werner van Wyk: “Thank you Peter, once again your lesson and course have given me so much knowledge and understanding” / Yvonne Rudolph “I really look forward to take everything i learned in action” / Josephine Mahlangu: “exactly what I needed to know, absolutely valuable and helpful for my personal growth”
