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Brilliant Customer Service: How to Impress your Customers!

20,745 Enrolled Students

Course Features

Partner
Level
All levels
Start Date
Duration
1 year
Access
Full lifetime access
Certificate
Certificate of completion

Brilliant Customer Service: How to Impress your Customers!

20,745 Enrolled Students

What you'll learn

  • Acquire and immediately implement strategies that will ensure high quality customer service
  • Enhance their people skills in a way that will truly differentiate them from the competition
  • Handle any complaints they receive
  • Deal with difficult or angry customers

Requirements

  • There are no further requirements for this course, only the desire to attain a high quality customer service.

Description

The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner.

You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service.

The most important elements of the course include:

  • Face-to-face contact with your customers
  • The most effective use of telephone, email and CRM in the communication process
  • How to deal with difficult or angry customers
  • Liberating your front line people so that they can truly enjoy the customer experience

The course is designed for the following groups of people:

  • Those who need to make strategic decisions about how their customer service levels need to be adjusted
  • Those in the front line of customer service
  • Customer service relationship managers
  • Everyone involved in relationship development and client acquisition

Mr. Hunt’s style is often described as ‘inspirational’. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levels—from the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion.

Mr. Hunt is the MD and principal facilitator of UK Seminars. His work is well known in many countries, e. g., in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.0 on a 10 point scale.

Who this course is for:

  • People who need to make strategic decisions about how their customer service levels need to be adjusted
  • Customer service relationship managers
  • People in the front line of customer service
  • Everyone involved in relationship development and client acquisition

Instructors

About the instructor

Lecturio GmbH

Lecturio is a leading online knowledge platform that offers more than 5,000 courses and trainings from  a variety of topics including business trainings, software, law, medicine and  more in both English and German. Students and learning enthusiasts have  the opportunity to revise lectures content digitally in addition to their in-class lectures, professionals can improve their expertise in a specific area, and companies can centrally train their employees in an affordable way.

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What you’ll learn

  • Acquire and immediately implement strategies that will ensure high quality customer service
  • Enhance their people skills in a way that will truly differentiate them from the competition
  • Handle any complaints they receive
  • Deal with difficult or angry customers

Requirements

  • There are no further requirements for this course, only the desire to attain a high quality customer service.

Description

The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to handle any complaints you receive in a totally professional manner.

You will be introduced to the benefits of customer relationship management (CRM) and will learn how it can become the vehicle that drives up your standards of service.

The most important elements of the course include:

  • Face-to-face contact with your customers
  • The most effective use of telephone, email and CRM in the communication process
  • How to deal with difficult or angry customers
  • Liberating your front line people so that they can truly enjoy the customer experience

The course is designed for the following groups of people:

  • Those who need to make strategic decisions about how their customer service levels need to be adjusted
  • Those in the front line of customer service
  • Customer service relationship managers
  • Everyone involved in relationship development and client acquisition

Mr. Hunt’s style is often described as ‘inspirational’. His goal is to always create positive change in people with whom he works. He has significant experience in successfully operating at all organizational levels—from the induction phase, through first line management, and right up to board level. Additionally, he is able to strike the appropriate level of debate on every occasion.

Mr. Hunt is the MD and principal facilitator of UK Seminars. His work is well known in many countries, e. g., in Europe, in the USA, in the Middle East, and in India. His delegate evaluations are excellent, averaging 9.0 on a 10 point scale.

Who this course is for:

  • People who need to make strategic decisions about how their customer service levels need to be adjusted
  • Customer service relationship managers
  • People in the front line of customer service
  • Everyone involved in relationship development and client acquisition